Ability Builder Pty Ltd is committed to protecting the privacy of individuals who use our and associated programs and apps. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Australian privacy laws, particularly the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Definitions
‘We’ means: Ability Builder Pty Ltd
‘You or client’ can be any person with or without disability, care givers, family members or paid carers of person with disability, anybody help contacts and /or authorised agent, and any compony.
"Personal information" is any information we hold that can be identified as being about you. This includes details such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
‘ATI’ means: Advanced Touchscreen Interface
What information We may Collect
We may collect the following types of personal information from you:
- Personal Information: Name, email address, phone number, and mailing address, NDIS number, NDIS plan details, billing and / or payment details, and help contacts and / or authorised agent. We also use your information about your personal or business affairs, change your content or email preferences, your feedback, respond to surveys and/or promotions. Additionally, we may also collect any other information you provide while interacting with us.
- Payment & shipment Information: If you purchase our products or services, we may collect your billing and shipping information.
- Usage Data: Information about how you use our products and services, including but not limited to your IP address, browser type, device information, and usage patterns. Also recording your input data in the device, to analyse the process towards your goals and our research.
How We Collect Your Personal Information
We collect personal information from you in various ways, including when you interact with us electronically or in person, access our website, our social media, email to us, and engage in business activities with us. We may also receive personal information from third parties. If we do, we will protect it as outlined in this Privacy Policy.
By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.
Why We Use and Disclose Your Personal Information
We may use your personal information for the following purposes:
- Providing our products and services: To deliver our service and associated programs to you.
- Repairer or technical services: We may share your personal information with authorized service providers or repair companies, if you need to install or repair your device.
- To fulfill your request: We'll use your information to provide the service or product you've asked for, communicating with you by various measures including, but not limited to, telephone, email, SMS, or mail. We'll use your information to investigate any complaints.
- To improve our offerings: We'll use your information to manage, research, and develop our products and services We'll analyse your interactions to enhance our products and services.
- To assist you: We'll use your information to provide administering our business activities, provide technical support, answer inquiries, and address complaints.
- To manage our relationship: We'll use your information to maintain our business or employment relationship with you.
- To share relevant information: We may send you promotional materials about our products and services, unless you opt out.
- Newsletter: By accepting this privacy policy, you agree to receive our newsletters and advertising materials. If you wish to opt out of these communications, please notify us in writing. Also make you aware of new and additional products, services, and opportunities available to you.
- Advertisement: We use your personal information to provide you with targeted advertisements or marketing communications we believe may interest you, to send you information about our products, services, and promotions.
- Compliance with legal requirements: To comply with applicable laws and regulations, including the Privacy Act 1988 and the APPs.
- As required by law: We may use your information as permitted or required by law.
- Disclosure to Third Parties: We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this privacy policy.
- Apply job with us: We may collect your personal information if you apply for a job or contract with us, we will collect personal information about you from your referees. To make sure your identity, educational, employment or other necessary records are valid, we may use a third-party service with your consent. We may also check some details about our contractors and suppliers from publicly available sources, such as the Australian Business Register and ASIC databases.
- With your consent: We may use your information for other purposes with your explicit consent, which you can withdraw at any time.
- Third party: We may require collecting names and contact information from third parties, including NDIS advisors and specialist disability organizations.
We May Generate Information
We gather anonymous information about website visitors to improve our website performance and user experience. This involves using cookies and collecting IP addresses, but we do not identify individual users. We record your interactions with our apps and services to generate user specific reports and to understand your usage patterns.
Security of Your Personal Information
- Security Measures: We are committed to ensuring the security of the information you provide. We have implemented suitable physical, electronic, and managerial procedures to safeguard and protect your data from unauthorized access, disclosure, misuse, interference, loss, and modification.
- Transmission Risks: The transmission and exchange of information is at your own risk. We cannot guarantee the security of information transmitted to or received from us, although we take measures to safeguard against unauthorized disclosures.
Access to Your Personal Information
- Requesting Information: You may request details of the personal information we hold about you under the Privacy Act 1988 (Cth). If you would like a copy of your information or believe any information we hold is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at admin@abilitybuilder.com.au
- Your access to your reports: Your data will be securely stored throughout your subscription and for 3 years afterward. Within 6 months of expiry, you can request any reports (except daily reports) free of charge by emailing admin@abilitybuilder.com.au. After that, you can request reports by purchasing individual reports for $15 or purchase a “Monthly Lite Plan” for $99. This plan allows you to request unlimited any report type (except daily reports) and includes custom reports. You can extend or purchase this plan at any time as long as we have your data.
- Right to Refuse: We reserve the right to refuse to provide information we hold about you in certain circumstances as outlined in the Privacy Act or other applicable laws.
Hosting and International Data Transfers
- Storage and Processing: Information we collect may be stored, processed, or transferred between parties or sites located in countries outside of Australia, including the USA, and Europe and other trustable facilitating countries.
- Hosting Facilities: Our website hosting facilities are in Australia and the USA, Europe, and facilitating countries. Transfers to these countries are protected by appropriate safeguards.
- Internet Availability: Personal data submitted for publication on our website may be available worldwide. We cannot prevent the use (or misuse) of such personal data by others.
Websites
- Website Visits: When you visit our website https://abilitybuilder.com.au, we may collect certain information such as browser type, operating system, and the website visited before coming to our site. This information is used to analyse site usage and improve our services.
- Cookies: We may use cookies on our website to identify you, store details about your use of the site, and analyse traffic. You can reject cookies by changing your browser settings, but this may prevent you from taking full advantage of our website. Cookies may also be used to serve relevant ads through third-party services such as Google Ads.
- Third-Party Sites: Our site may have links to other websites not owned or controlled by us. These links are for your convenience only and do not constitute sponsorship or endorsement. We are not responsible for the privacy practices of other websites. We encourage users to read the privacy statements of any website that collects personal identifiable information.
Disclosure of Your Information: We may disclose your personal information to:
- Service providers: Third-party companies that help us provide our products and services, any kind of data storage providers such as but not limited to, cloud or any kind of storage providers, payment processors, and customer support providers.
- Legal authorities: If required by law or to protect our rights or the rights of others. If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website. We may disclose your personal information to comply with legal requirements such as laws, regulations, court orders, subpoenas, warrants, legal proceedings, or in response to a law enforcement agency request. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer our user databases, together with any personal and non-personal information contained therein, to the extent permissible by law.
Data Security
While we implement robust security measures, we cannot guarantee absolute data security. We are not responsible for any unauthorized access, disclosure, alteration, destruction, or losses or damages of your personal information that may occur despite our best efforts.
Camera: The ATI camera feature was not utilized in the program. While we did not anticipate camera functionality, a black sticker was applied to the device as a precautionary measure to prevent unauthorized access. Additional spare stickers were included with the module package. Clients are responsible for adhering a sticker to the camera to ensure complete blockage.
Your Rights
Under the Privacy Act 1988, you have certain rights regarding your personal information, including the right to:
- Access your personal information
- Correct inaccurate information
- Request erasure of your personal information
- Object to the processing of your personal information
- Restrict the processing of your personal information
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting a notice on our website or by contacting you directly.
Your privacy is our top priority. We're committed to safeguarding your personal information and ensuring its security. Thank you for trusting us.
Copyright: Our product is protected by Australian copyright law. Unauthorized copying, distribution, modification, or use of our product is strictly prohibited. Any infringement of our copyright may result in legal action, including but not limited to, civil damages and criminal penalties.
Contact Information: For further information about this Privacy Policy, you may contact us by email to admin@abilitybuilder.com.au
Privacy Policy Updated date: 03 Sep. 2025
